Tell us what happened. We’ll help you trace it.

What to include

• Your business and location name.
• The affected customer's email address—never send a password or full card number.
• The approximate time and a brief description of the purchase, booking, or adjustment.
• Any visible confirmation, appointment, order, or transaction identifier.
• A screenshot with unrelated personal information hidden where practical.

Before contacting support

Confirm that the app shows as connected, the intended calendar and package are active, and the relevant product is mapped. Review the exception queue before repeating a purchase or manually changing a balance; the ledger is designed to prevent duplicate grants, but the original failed event is the best record to recover.

Restore admin access

1. Switch into the business account where the app is already installed.
2. Open Appointment Packages & Credits from the installed apps area.
3. Wait for its embedded admin page to restore the secure session.
4. Confirm the status shows Connected before changing packages or balances.

Do not uninstall the app to restore browser access. If the embedded page cannot restore access, email support with the business and location name and the exact error shown.

Security, privacy, and deletion requests

Use the same support address for suspected security incidents, privacy requests, and requests to delete disconnected-account data before the standard retention period ends. We may need to verify the requester's identity and authority.

Service health

Check the public service health endpoint for current application availability.